I have been on social networks for years.     I can only imagine the costs involved of providing support to members of  Facebook and Myspace .   However,  There were a few times within the past months where it was very important to contact them.

If nothing else, they should offer a premium service of getting ahold of them.   If they wish marketers to use their site, they really should let us contact them in a timely manner when something goes very wrong.

I am a fan of both sites, I just hope that they improve on this.

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