November 13th, 2009 | 
Author: I have been on social networks for years. I can only imagine the costs involved of providing support to members of Facebook and Myspace . However, There were a few times within the past months where it was very important to contact them.
If nothing else, they should offer a premium service of getting ahold of them. If they wish marketers to use their site, they really should let us contact them in a timely manner when something goes very wrong.
I am a fan of both sites, I just hope that they improve on this.
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